1. Definitions
- “Seller” – MED MILES Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, address ul. Świeradowska 47, 02-662 Warszawa, NIP: 521-394-5081, KRS: 0000931121, REGON: 520375855, e-mail: kontakt@medmiles.pl, tel. 451 056 090,
- b . “Store” – online store available at www.medmiles.pl and its subpages, offering Med brand cosmetic products. Miles, in particular such as: surgical, dental, veterinary, ENT and other medical tools.
- “Customer” – a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; legal person; or an organizational unit without legal personality, which is granted legal capacity by law – which has concluded or intends to conclude a Sales Agreement with the Seller.
- “Account” – a Customer account created by the Customer in the Store on the terms specified in the Regulations, enabling in particular the registration of orders placed, viewing of existing orders, viewing of all consents granted by the Customer, the possibility of saving several delivery addresses, the possibility of attaching an individual discount to accounts.
- “Consumer” – a person defined in the provisions of Art. 221 of the Civil Code, i.e. a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
2. General provisions
The Regulations define the rules for the Seller to provide services electronically to Customers, consisting in enabling them to set up an Account in the Store free of charge, and concluding online sales contracts for goods included in the Store’s assortment at the prices given on individual subpages of the Store.
The content presented on the Store’s website, in particular announcements, advertisements, price lists and other information, does not constitute a commercial offer within the meaning of Art. 66 and 661 of the Civil Code, but an invitation to submit offers.
The prices of goods included in the Store’s assortment are expressed in Polish zlotys and include VAT. The Seller may modify the Store’s assortment, product prices, conduct and cancel promotional campaigns (including possible discounts depending on the size of the order). It is possible to pay for the Goods in a currency other than Polish zloty – after prior arrangement of payment terms with the Seller.
The prices of goods given in the Store do not include shipping costs and possible fees for some forms of payment, which are indicated separately in accordance with the content of a given subpage of the Store.
All purchases in the Store are possible after prior Registration and setting up an Account in the Store.
The registration procedure in the Store is described in the provisions of Part III. Regulations.
By creating an Account in the Store, the Customer accepts the Regulations, which is confirmed by submitting an appropriate declaration when completing the registration form by the person wishing to create an Account in the Store.
The store fulfills orders in Poland and other European Union countries. It is possible to complete the order outside the European Union after individually agreeing the terms with the Seller.
In order to use the Store, the Customer must have: access to the Internet, an e-mail address and a standard operating system and web browser.
To properly use the Account and place orders, it is necessary to enable cookies in your web browser. Cookies are used to maintain the Customer’s session after logging in to the Account, handle the ordering process and keep statistics. They can be deleted later using the appropriate options available in the web browser or other software.
3. Creating an account in the Store
An account in the Store can be opened by natural persons with at least limited legal capacity, legal persons or organizational units without legal personality, which are granted legal capacity by law. Creating an Account is free of charge.
A person wishing to conclude an agreement to create an Account in the Store with the Seller should click the “Create an account” tab in the appropriate section of the website creating the Store. The form contained therein constitutes the Seller’s offer addressed to the future Customer regarding the conclusion of an agreement to set up an Account in the Store.
Then, complete the above form and specify: e-mail address, Account password, address, and in the case of persons wishing to receive a VAT invoice, also the NIP or PESEL number. After creating an Account, the login and password provided will be used to log in to the Account.
In order to send the form and complete the registration procedure in the Store, it is necessary to accept the Regulations and consent to the processing of personal data for purposes related to the proper provision of services covered by the Regulations. Consent to the processing of personal data for marketing purposes and to the sending of commercial information is voluntary and is not necessary to conclude an agreement to set up an Account in the Store. As a result of submitting the form, the Seller sends the person wishing to create an Account a message to the provided e-mail address confirming the fact of creating an Account in the Store.
By clicking the “Register” button, the Customer accepts the Seller’s offer. At this moment, an agreement to create an Account in the Store is concluded between the Seller and the person who completed the registration form.
If the Customer is a Consumer, he has the right to withdraw from the contract for opening an Account, without giving a reason, within 14 days from the date of its conclusion. This provision also applies to other Customers who are granted the same protection as Consumers by law in the indicated scope, in particular pursuant to Art. 38a of the Act of 30 May 2014 on consumer rights.
The Customer should store his/her login data in the Store with due care so that no unauthorized person gains access to the data.
4. Submission and acceptance of the Order
Goods are sold on the basis of orders placed via the Account.
The Customer can place orders after logging in to his/her own Account.
Orders can be placed via the Account 7 days a week, 24 hours a day. The seller responds to the placed order within two business days from the date of receipt of the order.
In order to conclude a sales contract with the Seller, the Customer selects the goods in the Store by selecting the appropriate product tab and then clicking the “buy now!” button. icon next to the product selected by the customer. The goods in the cart have not yet been ordered and the Customer has the option of adding additional goods to the cart, removing goods already placed in the cart and cancelling the purchase.
After selecting all the goods that the Customer wants to order, they are added to the cart. Then select the payment and delivery method and click the “Continue” button. After selecting the delivery and payment method, information about the selected delivery and payment method and the cost will be displayed. Then the amount due will also be updated by adding any fees for the selected payment and delivery methods. Any comments regarding the order can be entered in the appropriate field.
The goods visible in the basket, along with their quantity and price as well as the selected methods of delivery and payment along with their cost, constitute an invitation to make an offer to the Customer to purchase these goods from the Seller.
At this stage of placing the order, you should also check its correctness and confirm by clicking the “Confirm” button. By clicking the “Confirm” button, the Customer submits an offer to the Seller to purchase the goods in the basket.
After placing the order, information will be displayed confirming receipt of the order by the Seller.
The Seller will then confirm acceptance of the offer submitted by the Customer by e-mail, sent to the e-mail address provided by the Customer in the Account. When the above e-mail message is entered into the Customer’s means of electronic communication in order for the Customer to read the content of the e-mail message, a sales contract is concluded between the Seller and the Customer, provided that the stock level allows the delivery of all products.
The customer chooses the method of payment and delivery of the goods. The following payment methods are available: prepayment to the Seller’s account, payment via PayPal.pl or PayU, cash on delivery. The customer can choose from the following delivery methods: courier delivery, parcel locker delivery.
The costs related to payment processing and delivery of goods are borne by the Customer, provided that the Seller may determine a certain threshold of purchase value, which, if exceeded by the Customer, will result in the delivery or payment costs being covered by the Seller. All delivery costs and payment methods are displayed before the Customer submits an offer to purchase the goods in the basket.
Information about payment methods and delivery of goods, the value threshold which, if exceeded by the Customer, will result in the delivery or payment costs being covered by the Seller, as well as the cost of the goods are available in the appropriate tab in the Store.
The customer may submit a request for a VAT invoice to be issued documenting the sales contract concluded on the basis of the applicable Regulations.
By accepting the Regulations, the Customer purchases the offered products and consents to the Seller issuing and sending invoices in electronic form in accordance with the Act of March 11, 2004 on value added tax. Consent to receiving invoices in electronic form means that you resign from receiving invoices in paper form.
The Seller issues and sends invoices in electronic form, guaranteeing the authenticity of their origin and the integrity of their content.
The Seller is not responsible for incorrect data on the VAT invoice provided by the Customer.
Each invoice in electronic form is delivered to the Customer by e-mail to the address provided by the Customer in the order.
The Customer is entitled to receive an invoice in paper form if, together with the order sent to the Seller, he submits a declaration of willingness to receive a VAT invoice in paper form.
The Seller will proceed to process the order:
- – in the case of the prepayment option – after the funds are credited to the Seller’s bank account,
- – if you choose PayPal or PayU – after the Seller obtains transaction authorization from the payment operator,
- – if cash on delivery was selected – after concluding the sales contract.
Typically, the Seller processes orders within seven business days from the date of receipt of the payment. If the completion date turns out to be longer, the Seller will inform the Customer immediately after receiving such information.
5. Account
The customer can track the order status after logging in to their account.
After logging in to the Account, the Customer also has the opportunity to update his/her personal data provided when creating the Account.
6. Warranty
The Seller, as the Guarantor, grants the Customer a guarantee of the absence of legal and physical defects in the goods purchased by the Customer.
The warranty ensures that the goods are suitable for normal use in accordance with their intended purpose.
The Guarantor’s liability under the warranty covers only physical defects resulting from reasons inherent in the goods sold.
The warranty does not cover goods that cannot be identified as goods purchased from the Guarantor on the basis of the submitted documents and product data.
If the Customer discovers a defect covered by the warranty, the Customer is obliged to immediately notify the Guarantor in writing by completing and returning a complaint form containing:
- a) product name, catalog number, date of purchase, VAT invoice number or other accounting document issued in connection with the purchase of the goods,
- b) date of disclosure of the defect,
- c) what is the malfunction of the product,
- d) what expectations the Customer has regarding the Guarantor’s actions to remove the defect.
The customer can use the complaint form at www.medmiles.pl. In order to benefit from the warranty, the Customer is obliged to deliver the goods to the Guarantor’s office. The Customer is responsible for proper packaging and delivery of the goods to the Guarantor.
After the Customer delivers the goods, the Guarantor is obliged – at its own discretion – to refund the price paid, reduce the price, repair or replace the item with a defect-free one – if they find that the complained product actually has defects.
The Guarantor will fulfill the warranty obligations within 30 business days from the date of delivery of the product by the Customer. If this proves impossible for reasons beyond the Guarantor’s control, the Guarantor is obliged to fulfill its obligations as soon as possible.
After fulfilling the warranty obligations, the Guarantor will inform the Customer about making a transfer to his bank account or about exchanging and sending the goods to the Customer.
When the Guarantor delivers a defect-free product to the Customer in exchange for a defective product, the warranty period begins anew from the moment of delivery of the defect-free product.
The warranty period is 12 months from the date of issue by the Guarantor of a VAT invoice or other accounting document for the purchased goods.
All warranty rights will be exercised in Poland at the Guarantor’s headquarters.
The warranty does not exclude, prejudice or suspend the Customer’s rights arising from the provisions on warranty for defects in the sold item. The exercise of any rights under the warranty does not affect the Guarantor’s liability under the warranty.
7. Returns and complaints
Each Customer (regardless of whether he or she meets the definition of a consumer) has the right to withdraw from a distance sales contract concluded with the Seller without giving a reason within 14 days. The deadline for withdrawal from the contract expires after 14 days from the date of taking possession of the item by the Customer or of taking possession of the item by a third party other than the carrier or a person indicated by the Customer. If the subject of the contract are items delivered in batches or parts, this period expires after 14 days from the date the Customer takes possession of the last batch or part or when a third party other than the carrier indicated by the Customer takes possession of the last batch or part. If the subject of the contract is many items that are delivered separately, this period expires after 14 days from the date the Customer takes possession of the last item or a third party other than the carrier and the Customer indicated takes possession of the last item.
To exercise the right to withdraw from the contract, the Customer should inform the Seller about his decision to withdraw from the contract by means of an unambiguous declaration (for example, submitted in writing, sent by post or e-mail to the Seller’s address given in the provision of § 1 letter a of the Regulations).
The customer may use the contract withdrawal form available on the website. youbeautyshop.pl.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.
The right to withdraw from the contract does not apply if the subject of the contract are items which, after delivery, due to their nature, are inseparably connected with other items – from the moment of connection.
In the case of withdrawal from the contract, the Seller returns the payments received from the Customer, including the costs of delivering the goods, immediately, and in any case no later than 14 days from the date of receipt of the Customer’s declaration of withdrawal from the contract. The Store will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution; in any case, the Customer will not pay any fees in connection with this return.
The customer is liable for the loss of value of the item resulting from using it in a manner greater than necessary to determine the nature, characteristics and functioning of the item. In the event of a reduction in the value of the item resulting from its use, the Seller will deduct from the amount of the refund the amount corresponding to the decrease in the value of the used item.
The right to withdraw from a contract concluded off-premises or at a distance does not apply to the Customer in relation to contracts the subject of which is an item that deteriorates quickly or has a short shelf life, or in which the subject of the service is an item delivered in a sealed package, which cannot be removed after opening the package. may be returned for health protection or hygiene reasons if the packaging has been opened after delivery.
The Seller may withhold the refund until the item is received or until proof of its return is provided, depending on which event occurs first.
The Customer should return or hand over the item to the Seller immediately, and in any case no later than 14 days from the date on which they informed about their withdrawal from the contract. The deadline is met if the Customer returns the item before the 14-day deadline expires.
The customer bears the direct costs of returning the items.
The address to which the Customer should return the goods to
MED MILES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ,
Łopuszańska Street 37,
02-220 Warsaw
Complaints may be submitted in writing to the Seller’s address given in the provision of § 1 letter or by e-mail to the following e-mail address: kontakt@medmiles.pl or by telephone or in another form.
Customer data, order number (or other data necessary to identify it), and in the case of a complaint, provide a description of the event giving rise to the complaint.
Complaints are considered within 30 days from the date of their receipt by the Seller.
In the case of a Customer who is not a Consumer, the Seller’s liability under the implied warranty is excluded pursuant to Art. 558 § 1 of the Civil Code
8. Duration of the contract for opening an Account
The agreement with the Customer involving the creation of an Account in the Store is concluded for an indefinite period.
The Customer may terminate the agreement to open an Account in the Store at any time by sending a statement to the Seller’s address indicated in § 1, by e-mail to kontakt@medmiles.pl or in another form. The contract is terminated upon receipt of the notice by the Seller.
The Seller may terminate the agreement to create an Account in the Store only in the following situations:
- closing the Store by the Seller,
- the Customer provides illegal information in the registration form or when purchasing goods,
- gross violation by the Customer of the provisions of these Regulations.
- posting illegal content on the Store’s website (in particular content containing vulgar, offensive or violating the rights of other people) – the Seller has the right to delete or appropriately modify such statements.
In such a case, the contract for the provision of services related to the creation of an Account in the Store expires upon the expiry of the one-week notice period.
9. Final provisions
All headings used in the Regulations are intended only to facilitate orientation in its content.
The Regulations are available at the Seller’s office and at https://medmiles.pl
Privacy policy https://medmiles.pl
10. Right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date of taking possession of the last item or of taking possession of the last item by a third party other than the carrier or the person indicated by you.
To exercise the right to withdraw from the contract, please notify MED MILES Sp z o. o. with its registered office in Warsaw, ul. Świeradowska 47, 02-662 Warszawa, +48 451 056 090 about your decision to withdraw from this contract by means of an unambiguous statement (for example a letter sent by post, fax or e-mail).
You can use the contract withdrawal form, but it is not obligatory. You can also complete and send the contract withdrawal form or any other clear declaration electronically on our website https://medmiles.pl. If you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by mail). electronic).
In order to meet the deadline for withdrawal from the contract, it is sufficient to send information about the exercise of the right to withdraw from the contract before the deadline for withdrawal from the contract expires.
